
Frequently Asked Questions
Who started Luster Beauty & Co?
Luster Beauty & Co. was created by three young women in Everett, Washington in January of 2017. Diana Pinon, Natasha Sohn, Nina Mai and Samantha Chapman are all Washington State University students, with the idea of creating a quick and easy online makeup service for busy women who still want to feel glamorous.
Where are your headquarters?
Are services are all online, but our offices are in Everett, Washington, where we originally started the company. Our makeup is created on-site by our beauty technicians.
What makes you different than other beauty companies?
At Luster Beauty & Co., you get to decide what makeup you want. You don’t have to pick just a smokey eye palette, or just a natural look. You have the freedom to decide what you want to do with your own personalized look!
Are you cruelty free?
Yes, we are animal lovers here at Luster Beauty & Co. We do no animal testing, and we use natural ingredients that are easy to pronounce.
Can I recycle your packaging?
Our packaging is reusable! After ordering your first palette, you can always just order more single eye shadows. If you want a bigger or smaller palette, then you can order a new palette. When you are all done with your Luster Beauty & Co palette (which we hope you never will be), you can recycle your plastic packaging.
How is your makeup so affordable?
Our makeup is affordable because it is coming straight from us! There is no middle-man (or woman) that is marking up our product to make it more expensive. Our makeup goes from us to you.
Do you ship outside of the US?
Yes, we will ship outside of the US! However, because we are a small business, it will cost more for our shipping outside of the continental USA.



